I'm Katlan, a product designer making complexity solvable.
SENIOR PRODUCT DESIGNER
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BASED IN DALLAS
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CURRENTLY AT IBM
SENIOR PRODUCT DESIGNER
|
BASED IN DALLAS
|
CURRENTLY AT IBM
BLUE CROSS BLUE SHIELD
AI chat solutions to service BCBS employees & members (LLM)
Leading UX for two AI chat assistants at a top healthcare insurance company — one for service agents, one for members self-serving their benefits.
UNISYS HEALTH
Health identity & record management mobile app amdist global health crisis
Designed a mobile health identity app, letting travelers securely access and present verified test results while keeping sensitive health data private.
IDONATE
Digital Fundraising Platform
Redesigned iDonate's core giving platform and introduced a text-to-give feature that opened a new revenue stream.
FEDEX OFFICE
Improving omnichannel user experiences
Improving FedEx Office digital experiences for store and eCommerce customers.
FEDEX OFFICE
Rebuilding FedEx's in-store quoting platform
Improved FedEx's quote turnaround time for customers, improved discounting efficiency, and, opened eCommerce quoting as a new revenue stream.
FEDEX OFFICE
Improving Self-Service Printing
Streamlined a disjointed workflow that was hindering employee efficiency and causing customer frustration.
BLUE CROSS BLUE SHIELD
AI chat solutions to service BCBS employees & members (LLM)
Leading UX for two AI chat assistants at a top healthcare insurance company — one for service agents, one for members self-serving their benefits.
UNISYS HEALTH
Health identity & record management mobile app amdist global health crisis
Designed a mobile health identity app, letting travelers securely access and present verified test results while keeping sensitive health data private.
IDONATE
Digital Fundraising Platform
Redesigned iDonate's core giving platform and introduced a text-to-give feature that opened a new revenue stream.
FEDEX OFFICE
Improving omnichannel user experiences
Improving FedEx Office digital experiences for store and eCommerce customers.
FEDEX OFFICE
Rebuilding FedEx's in-store quoting platform
Improved FedEx's quote turnaround time for customers, improved discounting efficiency, and, opened eCommerce quoting as a new revenue stream.
FEDEX OFFICE
Improving Self-Service Printing
Streamlined a disjointed workflow that was hindering employee efficiency and causing customer frustration.
BLUE CROSS BLUE SHIELD
AI chat solutions to service BCBS employees & members (LLM)
Leading UX for two AI chat assistants at a top healthcare insurance company — one for service agents, one for members self-serving their benefits.
UNISYS HEALTH
Health identity & record management mobile app amdist global health crisis
Designed a mobile health identity app, letting travelers securely access and present verified test results while keeping sensitive health data private.
IDONATE
Digital Fundraising Platform
Redesigned iDonate's core giving platform and introduced a text-to-give feature that opened a new revenue stream.
FEDEX OFFICE
Improving omnichannel user experiences
Improving FedEx Office digital experiences for store and eCommerce customers.
FEDEX OFFICE
Rebuilding FedEx's in-store quoting platform
Improved FedEx's quote turnaround time for customers, improved discounting efficiency, and, opened eCommerce quoting as a new revenue stream.
FEDEX OFFICE
Improving Self-Service Printing
Streamlined a disjointed workflow that was hindering employee efficiency and causing customer frustration.
Projects
BLUE CROSS BLUE SHIELD
AI chat solutions to service BCBS employees & members (LLM)
Leading UX for two AI chat assistants at a top healthcare insurance company — one for service agents, one for members self-serving their benefits.
UNISYS HEALTH
Health identity & record management mobile app amdist global health crisis
Designed a mobile health identity app, letting travelers securely access and present verified test results while keeping sensitive health data private.
IDONATE
Digital Fundraising Platform
Redesigned iDonate's core giving platform and introduced a text-to-give feature that opened a new revenue stream.
FEDEX OFFICE
Improving omnichannel user experiences
Improving FedEx Office digital experiences for store and eCommerce customers.
FEDEX OFFICE
Rebuilding FedEx's in-store quoting platform
Improved FedEx's quote turnaround time for customers, improved discounting efficiency, and, opened eCommerce quoting as a new revenue stream.
FEDEX OFFICE
Improving Self-Service Printing
Streamlined a disjointed workflow that was hindering employee efficiency and causing customer frustration.
Projects
